Acceptable Use Policy

This Acceptable Use Policy ("AUP") defines the standards of conduct required when using Reputation Scorecard (the "Service"). It supplements our Terms of Service and is incorporated by reference into that agreement.

The purpose of this policy is to protect the integrity of the Service, the privacy rights of individuals, and the interests of all members. Reputation management is a sensitive domain, and we take misuse seriously.

The Service may be used for the following lawful purposes:

• Self-assessment: Researching and managing your own reputation
• Professional due diligence: Researching publicly available information about business counterparties, with a legitimate business need
• HR & recruitment: Background awareness checks as part of a lawful hiring process, with the subject's knowledge and consent where required by local law
• Reputation monitoring: Tracking mentions of your own name or your organisation's name
• Crisis preparedness: Identifying vulnerabilities in your own online presence before they are exploited
• Academic research: Non-commercial research into reputation dynamics, subject to our research terms

The following activities are strictly prohibited and will result in immediate account suspension:

Privacy Violations

• Researching private individuals without their knowledge or a lawful basis
• Stalking, harassing, or monitoring any individual without consent
• Compiling profiles of individuals for discriminatory purposes (e.g., based on protected characteristics)
• Using the Service in a manner that violates GDPR or any applicable data protection law

Technical Misuse

• Automated scraping, crawling, or bulk data extraction
• Attempting to reverse-engineer, decompile, or extract the scoring algorithm
• Conducting load testing or stress testing without prior written permission
• Attempting to access accounts or data belonging to other members
• Introducing malware, ransomware, or other malicious code

Commercial Misuse

• Reselling Service outputs or API access without a commercial licence
• Using outputs to build competing reputation scoring products
• Sharing account credentials with individuals outside your subscription plan

Harmful Use

• Using the Service to facilitate harassment campaigns or coordinated attacks
• Submitting false information to manipulate scores (your own or others')
• Using the Service in connection with any criminal enterprise

We actively monitor for AUP violations and reserve the right to take any of the following actions:

• Warning: For minor or first-time violations, we may issue a written warning
• Temporary suspension: Access may be suspended pending investigation
• Account termination: Serious or repeated violations will result in permanent termination without refund
• Legal action: For violations that cause harm to individuals or the Service, we may pursue civil or criminal remedies
• Regulatory referral: We will report GDPR violations to the relevant data protection authority

We may disclose your information to law enforcement agencies where required or permitted by law, including in response to court orders or to prevent imminent harm.

If you believe another member is violating this policy, or if you have discovered a security vulnerability, please report it immediately:

• AUP violations: abuse@reputationscorecard.ai
• Security vulnerabilities: security@reputationscorecard.ai
• Privacy concerns: dpo@reputationscorecard.ai

We take all reports seriously and will investigate promptly. We operate a responsible disclosure programme for security researchers.

We may update this Acceptable Use Policy to address new use cases, legal requirements, or patterns of misuse. Material changes will be communicated via email and in-app notice with at least 14 days advance notice.

Questions about this policy: legal@reputationscorecard.ai